ControlThink Forums

Hi,

I have about 40+ devices and did a floorplan of my house, saving multiple backups along the way in version numbers.  I tried went to make ControlThink the primary controller and it wiped out my floorplan and network settings (no deviecs found).  I tried restore and nothing shows up (multiple times) quite frustrating.  How do I get my floorplan and network devices back?

 Rob

rlb2,

What is your current Home ID?  What was your previous Home ID?

Also, could you PM me with your network settings file?  There were certain limitations to the restore in v2.0 which aren't in v2.1--and this may be one of those cases...

Chris

Current HomeID: 00E7054B

Backup ID (Iassume in Filename): 5HomeID_007A6B6C.bak  (91KB)

FYI I just installed 2.1 beta and no restore happened.

I'll PM you the file,

Rob

Update:

Ok I tried the disaster recovery of the network and that failed, However it did add the right HomeID into ControlThink.  I tried a restore and the floorplan came back but no devices.  Whew, floorplan took forever, so How do I get the devices back?

Rob

Just to confirm: you have not reset any of the devices in your network, correct?

I just got your PM and sent you my e-mail address.

Chris

 Chris, thanks, no I have not reset any devices (nor added any).  I sent you the .bak file via your email.  THANKS!  Rob

Hi Chris,

 Wondering if you/team has found anything out yet?  Any additional steps I should take on my end?

Rob

We're working on it; did you get a bug tracking #?

Chris

 Where do I get a bugtracking #?

Rob 

PM me and I'll either CC you on the bug or e-mail you the #...

Here's the system we use:
http://bugs.controlthink.com

Chris